How do I report a bug or request a feature?
Click the 'Submit a ticket' button above to open a new ticket. Describe the issue or request in detail, and our team will review it promptly.
Help Center
Support & Help Center
Find answers to common questions, report a bug, request a feature, or check the status of an existing ticket in our studio portal.
Frequently asked questions
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What happens after I submit a ticket?
You will receive a unique ticket number and can track it on the ticket dashboard. Our team typically responds within 1-2 business days with a next-step recommendation or resolution.
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Can I upload files or screenshots with my ticket?
Please include as much detail as possible in the description field, including steps to reproduce the issue. We will follow up by email if we need additional files.
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How do I check the status of an existing ticket?
Click the 'View my tickets' button above to access your ticket dashboard. You will be able to see the current status, team updates, and any follow-up actions required.
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Is there a service-level agreement (SLA) for support requests?
We aim to respond within 1-2 business days for standard requests. Urgent issues can be flagged in the ticket form and we will prioritise accordingly.
Still have questions?
If you did not find what you were looking for, reach out to us directly and we will point you in the right direction.